Michelle Hunter, PMP CSM

 

(817) 845-8690 u MichelleDHunter27@gmail.com

 

 

 

Value Offered

 

Results-oriented, passionate program/project manager with experience in the airline, IT and construction industries known for motivating teams under tight deadlines.  Self-starter with excellent analytical, organizational, and communication skills.  Strong technical and management background, skilled in working across business and technology on complex development projects, department alignments, and process improvement initiatives.  Persistent and adaptable problem solver consistently delivering top results.

 

Employment History

 

Southwest Airlines – Dallas, Texas1991 - Present

Product Owner 2015 to Present

u        Provide training and coaching in Agile Development principles and practices to, Product Owners, Scrum Masters and development teams as we transition from waterfall methodology.    Manage and coach a team of scrum masters, helping them develop new skills, increase productivity and create remarkable products.  Agile product owner for Enterprise Management Team supporting 60 applications, managing product backlog and overseeing local development engineers along with an offshore development team.  Working with stakeholders to manage product expectations and product delivery timeline. Coordinate functional delivery to coincide with key strategic initiatives. Plan, design and schedule new application functions for development while managing scope creep. Dedicated to customer satisfaction, quality, exceeding expectations, and proactive project planning from requirements to completion. Passionate about optimizing user experiences and team collaboration. 

 

Program/Project Manager 2010 to March 2015

u        Responsible for program-management of large scale initiative involving the transition of multiple applications into a new MRO (maintenance, repair and operations) system.  Program scope developed and delivered 3 of the top 5 enterprise initiatives. Program team consisted of 5 Project Managers supporting the implementation of Supply Chain, Inventory Management, Production Control, Data Conversion and Heavy Maintenance and ~85 Team members.  Created and managed a $75MM program budget. Developed, trained and implemented agile methodology to program team providing the ability to take a proactive approach to quality to prevent product problems.   The application was developed using Oracle, PowerBuilder GUI, Java Spring services on a tomcat webserver.  Citrix was used to launch the application.

 

Affectively managed multiple partners including the Technical Resources, Business Analysts, Designated SME’s, Off-Shore Business Partners, Vendor Team and Implementation Partners to successfully delivery ahead of schedule and under budget.  The successful delivery allowed for deployment of new aircraft type within the Southwest Airlines fleet. Oversaw development of test catalogue and subsequent QA and User Acceptance testing.  Worked closely with the change management organization to align change and training to significant delivery, which allowed for a smooth transition to the user community.

 

u        Partnered with the business customer to ensure product work demand aligned with long-term goals of the Technology department. Actively managed work to drive quality and value for the Business area.

 

 

Michelle Hunter, PMP CSM (Page 2)

 

Project Manager 2006 to 2010

u        Led the design, implementation and successful delivery of Integrated Dispatch Weather Project, supporting multiple operational business areas and involved the delivery and integration of WSI Fusion, Weather Pro and Hubcast products from Weather Services International (WSI) with a $4MM budget.  Participated in the development of RFI/RFP, vendor selection and contract negotiations. Instrumental in leading the business SME’s in development of vendor’s future roadmap.  Led the delivery of these state-of-the art systems to the Operation Coordination Center (Weather Pro and Fusion) and all 41,000 Southwest Airlines employees (Hubcast). Successfully navigated the challenges associated with integration of development using two distinctly different methodologies through project lifecycle.  Managed project team through waterfall methodology while vendor used agile development. The system architecture required a highly available, fault tolerant and scalable solution supporting a fleet of 800+ aircraft.  The system used Oracle and Java services on Linux with JMS for messaging.  WSI Fusion enabled situational awareness through the visualization of high-quality, real-time weather data.  The implementation reduced the number of applications a dispatcher was required to access to safely dispatch Southwest aircraft by integrating weather into a single flight tracking system.  Developed User Acceptance Test cases and oversaw the testing efforts. Coordinated testing efforts with QA teams. 

 

u        Managed rollout of CUTE (Communion Use Terminal Equipment) at Las Vegas McCarran Airport including requirements gathering, testing and deployment. This program gave Southwest Airlines the ability to expand gate and ticket counter usage at McCarran Airport by utilizing any terminal at any gate or ticket counter.

 

Sr. Business Analyst 1999 - 2006

u        Designed vouchers and tested customer funds for POS (Point of Sale) system to aid in rollout of Southwest Gift Cards for Customer Funds Management Project.

u        Guided successful delivery of Click2Coach system, an evaluation and training tool delivered to Reservations and Customer Relations Department allowing for effective real-time coaching and mentoring.

u        Gathered requirements through focus groups, tested and assisted in deployment for Reservations Management System.  A project automating shift trades across 9 reservations centers automating manual processes.  Gained valuable hands-on technical experience while developing IT systems to meet user’s specifications for reservations business application.

 

Professional Experience

 

program/Project manaGement

u        Builds credibility, establishes rapport, and maintains effective communication with stakeholders at all levels of management up through executive levels of leadership, including those external to the organization.

u        Defines and initiates projects from development of the business case to requesting funding and managing deployment, including facilitating the definition of project scope, goals and deliverables.

u        Maintains continuous alignment of program scope with strategic business objectives, and makes recommendations to modify the program to enhance effectiveness to achieve the strategic objective.

u        Manage program and portfolio management activities within various company disciplines.

u        Executes and maintains program management processes and disciplines in the areas of: program schedule and quality management; communications management; human resource management; cost management; risk / issue management; and change management. 

u        Coaches, mentors and leads team members in methodology and encourages best practice.

u        Defines project tasks and resource requirements.

u        Manages project budget and resource allocation while achieving project timelines.

u        Tracks project deliverables by using appropriate toolsets including MS Office, Sharepoint, Jira, and Confluence.

Michelle Hunter, PMP CSM (Page 3)

 

u        Provides direction and support to program / project team.

u        Constantly monitors and reports on progress of the program / project to all stakeholders.

 

Sr Business Analyst

u        Well versed in Requirements gathering, Change Management, Impact and Gap Analysis.

u        Conducted JAD and facilitated brain storming sessions with Business Users and Stakeholders. 

u        Worked with Development and Quality Assurance teams to transition business requirements into QA test cases and assist in User Acceptance Testing (UAT).

u        Conducted workflow, process diagram and gap analysis to derive requirements for existing systems enhancements. 

 

Skills Summary

 

u     Software Integration across SDLC u     Project Schedule Development u     Vendor Management

u     Product Management and Strategy u     People Development u     Leading Teams

u     Cross-functional analysis u     Data Analysis and Modeling u     Methodologies: SDLC, Agile, Scrum, Waterfall

 

 

Education

 

u        Houston Community College – Houston Texas

Associates in Applied Sciences - Computer Programming

 

 

Certifications

u        Project Management Institute, PMP – License 1839172

u        Scrum Alliance, Certified Scrum Master – License 000250523